Apartment Review for The Reserve At Clarendon Centre - Arlington, VA

I live here. It's a ripoff. I paid a few minutes before midnight while I was traveling in the pacific time zone, checked my email and got a confirmation before midnight. Again, the server in the central time zone decided I was late and I was charged an immediate 15% ($300) late fee. When I disputed the charge and offered evidence that I had paid on time, they accused me of altering the email, they stated there was no way they could reverse the charge and they threatened me with immediate eviction and legal action, even though non-payment of a late fee is not legal grounds for eviction. Unbelievably poor customer service. The whole "very satisfied" ad campaign is nothing more than corporate doublespeak bullshit. They are not interested in my satisfaction. They are a heartless bureaucracy run by children who love to wave their power around. Very unsatisfied.